SBS IT LTD Job Opportunities
We are excited to announce that we are looking to recruit two positions to join our growing business providing IT Support and Consultancy across the UK.
We are looking for trustworthy, skilled and motivated candidates to fill a 1st/2nd Line IT Support Engineer role and also an IT Support Apprentice role for somebody looking to start a career in the IT industry.
Please see role job specifications and application details below:
IT Support Engineer 1st / 2nd Line
The role:
The IT Support Engineer is to provide 1st and some 2nd line support to our customers in a professional and timely manner.
Tasks will include:
- Providing support over the phone, by email, remote session and onsite as required
- Log, respond to and resolve support calls
- Escalate support requests to the respective team member or third party
- Provide regular updates on logged tickets, request updates on tickets from users and third parties as required
- Setup/repair computers and peripherals, rebuild existing installations
- Monitoring networks and reports
- User management
- Managing own workload
- Establishing a good relationship with customers
Skills required:
- Microsoft Windows OS – Windows 7-10, Server 2012-2016
- Microsoft Office 2013,2016/Office365
- Networking infrastructure, protocols, switching, routing, DHCP and DNS
- Virtualisation platforms – VMWare and Hyper-V
- Mac OS – 10.11 onwards
- Strong troubleshooting skills
Desirable:
- Knowledge of Security products and platforms
- Backups products
- Cloud platforms
- Server administration
- Active Directory
- Exchange
The candidate:
Will have at least 12 months experience in a support role
Driving license and be able to travel – costs wil be reimbursed
Ideally have IT qualifications such as MCP, MCDST, Network+
Be energetic and eager to learn with high attention to detail
Very good written and verbal skills
Able to work within a team and follow assignments
Salary £20-£23k
20 days holiday plus bank holidays
Company pension
Advanced training
IT Support Apprentice
The role:
As a support technician you will be providing 1st line support duties for new and existing clients. The role will develop into a career for 2nd line and infrastructure support.
Tasks will include:
- Answering calls
- Logging tickets and ticket resolution
- Supporting team members
- Attending client sites and events
- Checking backups and reports
- Creating reports
- Performing preventative maintenance
- Setting up or rebuilding computers, laptops and devices
- Creating and maintaining users
Desired Skills:
- Knowledge of Windows operating system and office applications
- General knowledge of networking and Wireless technology
- Knowledge of peripherals such as printers, scanners, docking stations etc.
- General understanding of security
- Good problem solving
Personal Qualities:
- You will be friendly with a professional manner
- Well organised with good time keeping
- Good telephone manner
- Can-do attitude
- Team player
- Eager to learn
- Attention to detail
- Will have good written and spoken English
Monday to Friday
9.00am – 17.30pm
£200 per week
Training:
You will be trained during the 13-month apprenticeship to the Infrastructure Technician CompTIA A+ Level 3 Standard which incorporates level 2 English and Maths (if required).
In house training will also be provided as required and experience develops.